Observability
Deep dives on observability: how engineering, product, and growth teams move from isolated dashboards to connected application intelligence.
Observability articles
The Error With 500 Users Might Matter More Than the Error With 50,000
We had this problem recently while looking at production issues. One error was happening constantly. Thousands of times. It looked terrible on the da...
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After You Deploy, You Shouldn't Need Five Dashboards to Know If It Went Bad
A deployment finishes. Everything is green. Twenty minutes later somebody posts: “Did checkout just drop?” Then someone else says errors are up. ...
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I Don’t Need More Session Replays. I Need the Right One.
I like session replay, but I almost never open a replay tool just to browse sessions. Nobody has time for that. If there are 80,000 sessions from th...
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Session Replay: Your Bug Report Is Missing About 90% of the Story
A bug report usually looks something like this: > “Checkout button didn’t work.” Fantastic. We now know the button existed. The harder questions a...
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Product Analytics Tells You What Users Did. Debugging Data Tells You Why.
Product analytics is extremely good at answering questions like: > How many users reached checkout? > How many activated the feature? > Where does ...
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Release Tracking Is the Difference Between “We Have a Bug” and “We Introduced a Bug Tuesday”
There are few sentences engineers fear more than: > “Something has been broken for a while.” How long? Nobody knows. Which release? Nobody knows....
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Performance Bugs Don't Crash Your App. Users Leave Anyway.
A slow application can be perfectly functional. No exceptions. No crashes. Every request returns HTTP 200. And users still hate it. Performance i...
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Replay Controls Sound Like UI Details Until You're Debugging a 40-Minute Session
A customer has a problem 37 minutes into a session. Excellent. Time to watch 37 minutes of someone browsing settings. This is where session replay ...
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