Legal
Terms of Service
Last updated 12 August 2026
These terms govern use of the ScaleBun website, the ScaleBun SDKs and the ScaleBun dashboard. The clauses below describe how the service actually works; a small number of commercial items are still being finalised and are noted individually where they appear.
The agreement
These terms form an agreement between ScaleBun and the organisation that creates a ScaleBun account (“Customer”). Whoever accepts them confirms they are authorised to bind that organisation. Where a separate signed agreement covers the same subject matter, that agreement takes precedence over these terms. The contracting entity, its registered address and the address for legal notices are pending legal review.
Accounts and access
Customer is responsible for its user accounts, for the credentials and API keys issued to it, and for activity that occurs under them. Client keys are embedded in Customer applications and are therefore public by nature; secret keys and dashboard credentials are not, and must be kept confidential. Customer is responsible for revoking access when a user leaves. ScaleBun may suspend an account that is being used in a way that threatens the security, integrity or availability of the service, and will tell Customer when it does.
Use of the service
Customer may use the service for its own products and internal business purposes. Customer must not resell or provide the service to third parties as a standalone product, attempt to gain unauthorised access to the service or to another tenant’s data, reverse-engineer the hosted platform, interfere with its operation, or use it to collect data unlawfully or in breach of Customer’s own obligations to its end users. Customer is responsible for what its applications capture and for having a lawful basis and any required notice or consent for that capture.
SDK licence
ScaleBun grants Customer a non-exclusive, non-transferable, revocable licence to embed the ScaleBun SDKs in Customer’s own applications for the term of the agreement, subject to these terms and to any separate open-source licence that accompanies a given SDK package. Customer may not remove or obscure proprietary notices, or distribute the SDKs other than as an integrated component of its own applications.
Roles and responsibilities for data
For end-user telemetry captured through the SDKs — sessions, events, replay, crashes, performance and engagement data — Customer determines what is collected and why, and ScaleBun processes it on Customer’s instructions. In data-protection terms Customer acts as controller and ScaleBun as processor. Customer is responsible for its own privacy notice, for the lawful basis it relies on, and for honouring end-user rights requests; ScaleBun is responsible for processing only as instructed and for the security measures described below. A data processing agreement covering these obligations in full, including the sub-processor list and hosting regions, is pending legal review.
Capture controls and masking
The SDKs mask sensitive input by default — password fields and inputs marked as sensitive are redacted on the device before anything is transmitted — and Customer can widen or narrow that masking through SDK configuration. Because those controls are Customer’s to set, Customer is responsible for configuring them appropriately for its own application, including for any special-category or payment data its screens may display. ScaleBun does not require and does not ask for end-user credentials.
Retention and deletion
Retention differs by data type and is enforced by the platform. Audit logs are retained for 365 days by default and may not be configured below a 30-day compliance floor. Webhook delivery history is retained for 30 days by default. Product telemetry — sessions, replay, crashes and events — has no automatic expiry at present and is retained until Customer deletes it or asks ScaleBun to; this is stated plainly rather than implied, because it is the point on which customers most often assume otherwise. Customer can delete data from the dashboard at any time. The deletion window that applies after termination is pending legal review.
Security
Access to the platform is authenticated and tenant-scoped: every ingestion and dashboard route resolves the calling tenant and refuses data belonging to another organisation. Transport is encrypted. ScaleBun maintains audit logging of administrative actions in the dashboard. The formal security schedule — certifications, penetration-testing cadence, and the incident-notification timeframe — is pending legal review.
Plans, quotas and fees
Features and usage allowances are determined by Customer’s plan and are enforced by the platform; exceeding an allowance may result in throttling or in the affected feature being unavailable until the next period or an upgrade. Fees, billing cycle, taxes, renewal and the consequences of non-payment are pending legal review.
Availability and support
ScaleBun aims to keep the service available and will give reasonable notice of planned maintenance where it expects material disruption. Any committed uptime target, support response times and service credits are pending legal review; until they are agreed in writing, the service is provided without a contractual availability commitment.
Intellectual property
ScaleBun retains all rights in the service, the SDKs, the dashboard and its documentation. Customer retains all rights in its applications and in the data it captures through the service. Feedback Customer chooses to give about the service may be used by ScaleBun to improve it, without obligation.
Confidentiality
Each party may receive information from the other that is marked confidential or that a reasonable person would understand to be confidential. Each will use that information only to perform under these terms and will protect it with at least the care it applies to its own confidential information. This does not apply to information that is or becomes public through no fault of the receiving party, was already known to it, or is independently developed by it.
Warranties and disclaimers
ScaleBun warrants that it will provide the service with reasonable skill and care. The service is otherwise provided as-is: ScaleBun does not warrant that it will be uninterrupted or error-free, and analytics, replay and crash data are diagnostic aids rather than a system of record. Customer should not rely on the service as its sole record of anything it is required to retain.
Limitation of liability
The limitation of liability, the liability cap and its carve-outs are pending legal review. Nothing in these terms will limit liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.
Term and termination
The agreement runs for as long as Customer holds an account. Either party may terminate for material breach that is not remedied within a reasonable period after written notice. On termination Customer’s access ends and Customer should export any data it wishes to keep; the period for which ScaleBun retains data after termination before deletion is pending legal review.
Changes to these terms
ScaleBun may update these terms. For changes that materially affect Customer’s rights or obligations, ScaleBun will give notice in the dashboard or by email before they take effect, and continued use after that date constitutes acceptance. The notice period is pending legal review. The date at the top of this page shows when it was last changed.
Governing law
The governing law and the courts with jurisdiction over disputes arising from these terms are pending legal review.