Contact support
Contact support in the Help & resources area (Support) — route /help/contact.
Contact support lives in the Help & resources area of the dashboard, under Support.
At a glance#
| Dashboard route | /help/contact |
| Area | Help & resources (help) |
| Group | Support |
| Platforms | Available for every app platform. |
What it does#
What to do instead#
Until the in-app form exists, the fastest path to a resolution is to narrow the problem yourself and then reach the team through whatever channel you were given when your workspace was set up. These pages resolve most questions without needing anyone:
"Is my integration working?" — SDK Health runs 13 detectors over your incoming data and names what is wrong.
"Why is there no data?" — SDK troubleshooting.
"Is this a data problem or a product problem?" — the event debugger shows the raw stream for one device.
If you do need to raise something, include the app id, the environment, the SDK version and a session id. Those four turn a report into an investigation someone can actually start.
Where the data comes from#
Nothing feeds this page — the route is a placeholder in the dashboard. No support form or ticket endpoint is wired to it.