Exports

Exports lives in the Business area of the dashboard, under Reporting.

At a glance#

What it does#

Organisation-level data exports, for portability and for data-subject access requests. You request an export, it runs as an asynchronous job through pending → processing → ready → failed, and a ready job is downloaded through a token-gated link.

This is the organisation-scoped export. Data export under Settings covers the same mechanism from the settings side; both are the org data-export backend, so a job requested in either appears in both.

When to use it#

Two obligations and one precaution.

A data-subject access request. Someone asks what you hold about them, and you have a legal deadline to answer. This is the mechanism.

Portability. Taking your data elsewhere, or keeping an independent copy.

Before any deletion. Removing an app, purging an environment, or shortening retention destroys data with no recovery. Export first — the ordering is the whole point.

Workflow#

1. 1

   Request before you delete, never after

   There is no undo on a purge and no recovery of retention-deleted data.

2. 2

   Watch the job to ready

   Large exports take time. failed needs re-requesting; it does not retry indefinitely.

3. 3

   Download promptly

   Ready artifacts expire. The link is token-gated, which means it is also a credential — treat it accordingly.

4. 4

   Store it as carefully as the original

   An export sits outside the platform's retention and redaction. It is now your responsibility.

Permissions and prerequisites#

Organisation-scoped and restricted to OWNER or ADMIN. Both the request and the download are recorded in the audit log — exports are audited precisely because they move data out.

Limits and edge cases#

• A snapshot, not a feed. For continuous delivery use Warehouse export.

• You cannot export what retention already deleted.

• The download link is a credential. Anyone with it can retrieve the file.

• Ready artifacts expire. The platform is not your archive.

Troubleshooting#

Job failed repeatedly. The requested scope is probably too large. Narrow it.

Expired before download. Request again; the artifact is gone.

Export is missing data I expected. Either retention removed it, or it is outside the requested scope.

Where the data comes from#

Served by

• Reports

• Warehouse export

Related#

• Data export

• Data privacy

• Scheduled reports

• Business overview