I ran into this the other day and it reminded me how weird our debugging setups have gotten.
We had an error showing up in production. Nothing crazy at first. I opened the error, checked the stack trace, and wanted to see what the user was doing right before it happened.
So I went to the replay tool.
Couldn't find the session right away.
Went back, grabbed the user ID, searched again. Found something close to the same timestamp.
Then I wanted to know if this person was using the new version of the feature.
Different dashboard.
Then someone asked if the bug was actually affecting conversion or if users were just retrying and moving on.
Back to analytics.
At this point I had four tabs open just to understand one person's bad checkout.
And none of the tools were really broken. They were all doing exactly what they were supposed to do.
That's kind of the problem.
We've split one user experience across a bunch of different products.
The error tool knows an exception happened.
The replay tool knows what the user saw.
Analytics knows they didn't finish checkout.
The feature flag tool knows they were in the new rollout.
But I'm the one sitting there trying to glue all of that together.
What I'd rather see is pretty basic.
User opened checkout.
They had new_checkout turned on.
They hit Pay.
The payment request returned a 500.
A frontend error fired right after.
They tried again.
Same thing.
Then they left.
And there's the replay if I want to watch it.
That's pretty much everything I need to start debugging.
This isn't really a web vs. mobile thing either.
On the web maybe it's a JavaScript error.
On mobile maybe the app crashes.
Either way, I'm trying to figure out what the user did, what the software did, and where things went wrong.
That's actually a big part of what we're trying to do with ScaleBun.
Instead of treating errors, sessions, product events, flags, and release data like completely separate worlds, they can share the same session and user context.
I'm not really interested in having another dashboard with 40 charts.
I mostly want to stop copying IDs from one tool into another just to understand what happened.
See the full picture across web and mobile.
Connect application health, user behavior, attribution, and product context with ScaleBun.
Explore ScaleBun →