Question 1

What is ScaleBun Session Replay & Experience Analytics?

Accepted Answer

ScaleBun Session Replay helps teams understand the user experience behind product metrics, errors, drop-offs, and complaints. Instead of looking only at an event or error, teams can review the session context around what the user experienced and connect it with analytics and monitoring data.

Question 2

What does ScaleBun Session Replay capture?

Accepted Answer

Session Replay can provide a replay of the user session together with touch interactions, a screen timeline, UI issues, and frustration signals such as rage taps. This gives teams additional context for understanding where users struggled or why a journey did not go as expected.

Question 3

How can Session Replay help investigate user drop-offs and product issues?

Accepted Answer

Session Replay adds visual and behavioral context to product analytics and monitoring signals. Teams can use it to investigate what happened around a drop-off, error, crash, or complaint instead of relying only on aggregate metrics or technical logs.

Question 4

Can ScaleBun connect Session Replay with product analytics and monitoring?

Accepted Answer

Yes. Session Replay shares the same identity layer and user timeline with product analytics and monitoring. This allows teams to move from an event, error, or crash to the session context associated with that user experience.

Question 5

How does ScaleBun protect sensitive data in Session Replay?

Accepted Answer

ScaleBun is designed with privacy controls for replay data. Sensitive text and screens can be masked before the captured data leaves the device, helping teams investigate user experiences without exposing information that should remain private.

Question 6

Does ScaleBun Session Replay support web and mobile products?

Accepted Answer

Yes. ScaleBun positions Session Replay as an experience analytics capability across web and mobile, allowing teams to connect replay context with the broader user journey while using the ScaleBun SDK for the supported application platform.

Session Replay & Experience Analytics

Replay experience

Replay experience

Built as one lightweight SDK, not five disconnected tools.